Clerical, Data Entry, Credentialing, Enrollment, Customer Service

                                                                Charlotte Drayton

                                                               211 S. Arcturas Ave.

                                                             Clearwater, FL 33765




Professional Experience:

10/01/15-Current                                   CharMed Credentialing/Consulting                              Clearwater, FL

  • credentialing, re-credentialing for multi-specialty physicians
  • maintenance of credentialing database
  • billing
  • AR, review EOB's, posting, collections


08/011/15-09/31/15                                                    Car Today                                           Seminole, FL

  • Team Lead
  • collections of lease accounts
  • heavy volume call center
  • monthly report distribution

08/16/14-08/28/15                           Digestive Disease and Cancer Institute                             Palm Harbor, FL

  • Front Office Supervisor
  • AR, review EOB's, posting
  • Collections
  • credentialing, re-credentialing of physicians
  • excellent communicative skills between office and outside facilities via phone, fax or email
  • front office
  • scheduling of patient surgeries at area hospitals and ASC.
  • insurance verification/authorizations

11/2003-04/2012                                           Directions for Mental Health                                    Clearwater

  • excellent customer service skills(supervisor of reimbursement dept for 4 yrs)
  • request, receive, processing of authorizations & referrals
  • reimbursement account specialist - 9+ years
  • credentialing, re-credentialing of facilities and physicians
  • management of credentialing database
  • prepare monthly credentialing, AR reports
  • review EOB's and posting, billing, insurance verifications
  • collections

06/1998-10/2003                         St Petersburg Suncoast Medical Group                                    St.Petersburg, FL

  • credentialing, re-credentialing of physicians and facilities
  • assisted in the design, development and maintenance of Access Database for physician credentialing
  • assisted  to manager in contract negotiations
  • assisted reimbursement department as needed


05/1993-05/1998                                             Vision 21 Corporation                                                              Largo, FL

  • credentialing specialist - 200+ physicians
  • maintenance of credentialing database
  • assisted reimbursement dept. on issues of non-payment resulting from provider enrollment issue.



Professional Skills:

  • Microsoft Office
  • e-clinical, collaberate medical software
  • supervisory experience - 5+ years
  • organizational skills
  •  detail oriented
  • problem solving
  • fast/accurate data entry & typing skills
  • strong customer service/communicative skills
  • multi-tasker



  • Largo High School - 4 yrs. - diploma
  • SPJC - 3 years - associates degree
  • Florida Atlantic University - 54 C.E.U over 4 yr. period towards BS
  • PTEC - Clearwater Campus - Accounting course - certificate










  • ID#: 94848
  • Location: Clearwater, FL , 33765

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