Customer Service/Data Entry/ Receptionist

Carol Jean Glaze

2277 Springrain Drive, Clearwater, Florida 33763

727-831-6602~ caroljeanglaze@gmail.com 

Qualifications Summary

-Accounts Payable (Full Cycle)                                                                  -High Volume Invoicing

-Vendor/Customer Management                                                             -Multiple Retail Store Support

-Commercial Credit (D&B)                                                                           -Lawson, Excel (Advanced)

 

Professional Experience

Credit Specialist (2004-2015)                                                                                                      10/2000 – 03/2015           

Bridgestone America Holdings, LLC 

  • Attendance, management of commercial credit applications and pipeline (45-50 applications at a time), accountability measures for quality control of applications and customer service on the telephone
  • Support Retail Stores (Firestone, Tires Plus, Expert Tire, and Wheel Works)
  • Resolve commercial account credit issues for retail store employees, so that they would be able to provide an excellent customer experience to the end customer
  • Support Client Manager by handling customer service calls that were frequently requested by Commercial Clients
  • Daily Tasks: start the process of new commercial credit applications received by e-fax, check all credit references on Dun &Bradstreet , send out letters of reference to vendors and banks, review pipeline of current commercial credit applications and follow up with vendors and banks regarding letters of reference, send final file to credit supervisor
  • Once approval/decline received communicated with Client Manager, Retail Stores, and Commercial Client via telephone, email, and letter
  • Provide all parties with account information and their Client Managers name and contact information
  • Monthly Tasks: record all monthly applications on excel spreadsheet and submit to management

Accounts Payable (2000 – 2004)

  • Handled high-volume data-entry of paid and non-paid invoices into Lawson
  • Lawson – Invoice posting for payments paid & received
  • Batch Verification of all payments received/ JDA system– Payment Invoicing

Education

Dunedin High School~ High School Diploma

 

References Available Upon Request                                      

  • ID#: 92547
  • Location: Clearwater, FL , 33763

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