Customer service/call center
1255 Jeffords St. Apt 223
Clearwater, Fl 33756
To obtain a position within a progressive company that will allow me to utilize my interpersonal and communication skill. I am a self-starter, dependable and willing to work hard to exceed my objectives.
03/12-Present All Points Travel Seminole, Fl
Administrative Assi. - Set up work schedules for the marketing department. Assisted in making reservation condo stays for members. Coordinated hotel stays for the sale representatives. Ordered Lead counts on a weekly basis to promo the company. Also made out bound calls to members regarding they're account. Received in-bound calls, when members want to make payments for the either the monthly or the annual service charges. Took payments over the phone.
02/11-Present All Points Travel Seminole, Fl
Receptionist - Receiving in bound calls. Filing, transfered calls to 3 different depts. Received calls welcoming new members to the company as in what we have to offer as a travel agency. Took in bound calls for payments on member accounts. Also customer service representative.
11/2009-02/11 All Points Travel Seminole, Fl
Marketing Rep. - Receiveing in bounds calls. Setting up presentation dates & times for the customer. Fellowing up with appointments the day before.
06/2009-11/2009 PSI (Professional Survey INC.) Largo, Fl
Customer Service Rep. - Responsible to make calls to update policies in a timely manner. To take in-bound calls while navigating the system in locating policy with information provided by members, and completing update in a timely manner. Calls are scripted and is strictly enforce. All information is highly confidential.
07/2007-06/2009 Macy's Customer Service Department Largo, Fl (Furniture & Bedding Customer Service)
Customer Service Rep. - Received in-bound calls. Setting up delivery dates for customers furiture or bedding & inspection dates. Navigating the computer in locating members account as well. Provided extensive customer service to alleviate problems and ensure customer satisfaction.
11/2005-07/2007 Advanced Auto Parts Largo, Fl
Sales Clerk / Cashier - Assisted customers in finding accurate parts and service information on thier automobile via computer. Rang up customers orders and provide excellent customer service simultaneously. Maintained store inventory of merchandises. Ordered and scanned products into the store's computer. Delivered door service to customers and in-store transfers as needed.
06/1999-12/2001 Big Lots Clearwater, Fl
Cust. Serv. Manger/Cashier - Ability to interact effectively with all types of customers. Assisted customers in locating merchandise. Arranged shelves for an attractive view to customer. Restocked shelves when needed.
1987-1991 Amsterdam High School Amsterdam, NY High School Diploma
Microsoft Windows, Word, Excel, Telnet. Bi-lingual Spanish/English. Inventory Specialist, MVR, Customer Service Management (CSM).
AVAILABLE UPON REQUEST.