Warehouse Person

Tycia Fernandez

2004 Brigadoon Dr., Clearwater, FL 33759

Email: totfernandez@yahoo.com

Phone: (216) 688-5553

Objective: To obtain a career within a company that can provide the opportunity for personal growth, professional growth and advancement opportunities as well as utilize my experience and skills toward becoming a valuable team member.

Summary of Skills: Microsoft Outlook, Excel, Word, PowerPoint. Qualified as a JLG level 2 operator for a specific department. Capable of using gauges, magnifying lights, comparator, micrometers, calipers, and misc. hand tools. Detailed knowledge of cash handling procedures, in depth knowledge of various payment modes and customer identification procedures, excellent oral and written communication skills, exceptional customer service skill. Reporting Skills, Research Skills, Team building, analytical and problem solving Skills, decision making skills, effective verbal and listening, communications skills, computer skills including the ability to spreadsheet and word processing programs at a highly proficient level, stress management skills, time management skills, Multi-Phone line Experience.

Experience:

Coordinator I, Technical Product Sales Support (Business Services) February 2014-October 2015 Comcast, 789 International Parkway, Sunrise, FL 33325

​Responsibilities: Provide customers with their installation information; Reschedule or cancel customerís accounts; Prepare and send emails to other departments throughout Comcast for assistance; Work closely with managers, supervisors, directors and sales reps; Validate each order, making sure all information matches submitted documents; Enter information into an automatic system as I am speaking with customers; Use multi-line phone systems; Meet established productivity goals individually and as a team; Complete a certain number of accounts per hour, record accuracy; Work simultaneously with multiple computer applications and databases; Data entry and maintenance of customerís accounts; Adhere to the policies and procedures of Comcast Business Services; Use my judgement towards certain account activity; Maintain strict confidentiality of client, company and personnel information.

Ground Operations Agent/Customer Service Agent - Aircraft Cleaning - Commissary - Safety Coordinator July 2013-December 2013 Allegiant Air, 14501 Roosevelt Boulevard, Clearwater Florida 33762

​Responsibilities: Provide customers with service, including scheduled or charter services; Ground operations, aircraft cleaning, security, operations and commissary duties as required; Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats; Ensure FAA, Allegiant Air and airport regulations are followed; Enforce safety/security measures and monitors safety sensitive zones; Assist customers with special needs, i.e., Customers who need assistance in arriving and departing flights; Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas; Marshal in aircrafts and push back the aircraft; Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.; Coordinate safety meetings; Provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues & other duties as assigned.

Lead Generator - Trainer December 2012-May 2013 Premier Insurance Benefits, 13600 Icot Boulevard, Clearwater, Florida 33760

​Responsibilities: Identifies prospects by reading telephone and zip code directories and other prepared listings; Contact businesses or private individuals by phone, text or email; Enter information into an automatic system as I am speaking with customers/ summarize contact information; Use multi-line phone systems; Meet established productivity goals: number of leads developed per hour, record accuracy; Work simultaneously with multiple computer applications and databases; Obtain and record customer information; Data entry and maintenance of customer/potential customer data bases; Train new hires; Assist with computer malfunctions with IT was unavailable; Create new booklets or procedures to help team members/new hires; Evaluate employees who's not meeting quota; Adhere to the policies and procedures of Premier Insurance Benefits, LLC. Maintain strict confidentiality of client, company and personnel information.

Cashier - Customer Service - Merchandiser
May 2012 - September 2012
Shoot-Straight, 12000 US HWY 19N, Clearwater, FL 33760

​Responsibilities: Provide a safe and secure environment while educating customers and fulfilling their needs while working with a full selection of firearms, firearm accessories and ammunition; Worked with overseeing and maintaining an indoor shooting range; Utilized the FDLE background check system; Answer telephones; Provide over the phone customer service, i.e., sales, directions and general questions.

Ingredient Handler
December 2011 - March 2012
Nestle - Stouffers, 5750 Harper Road, Solon, OH 44139

​Responsibilities: Quality Control; Add ingredients to food products; Made sure that all film covers on completed products were on correctly to companies standards; Made sure that anything I touched or worked with were in compliance with the Health Department and company procedures.

Machine Operator January 2011-December 2011 Swagelok, 29500 Solon Road, Solon, Ohio 44139

​Responsibilities: Perform start / stop procedures including, but not limited to: machine and conveyor start-up, loading of raw material, and machine shutdown; Assemble high pressure valves, Torque tested valves; Use high pressure machine to test completed product; Perform simple commands on the control panel; Perform simple and advanced changes, adjustments, and set-up to tooling; Clean chips from tooling, machine areas, and parts; Recognize and escalate machine malfunctions and part discrepancies as required; Preset tooling as required; Perform part changeovers within setup targets; Perform daily, weekly, and monthly machine maintenance; Troubleshoot and correct problems for setup, non-conformance, tooling, and process; Diagnose and respond to alarms and make adjustments as required.

Machine Operator
January 2010 - December 2010
US Cotton, LLC, 15501 Industrial Parkway, Cleveland, OH 44135

​Responsibilities: Feed a CNC Machine with cotton spools; Load the machine with the proper plastic boxes and labels for the task; Made sure that the finished product was accurate and qualified for the companies standards; Fix minor machine jams; Create box labels for each 20 count box; Box the finished product and place on pallet for shipping/receiving to collect; Quality Control.

Collector - Customer Service
June 2009 - December 2009
National Enterprise Systems, 29125 Solon Road, Solon, OH 44139

​Responsibilities: To service a wide range of accounts in the high volume call center, as well as making arrangements for debt repayment based on the customersí financial situation; Identified when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due; Follow up frequently for payment commitments; Provide detailed information in the on line credit notes; Handle all requests for documentation and to conduct all research resulting from the morning calls in the afternoon; Reconcile at least one disputed account per day; Provide superior customer service to our internal and our external customers; Inform sales representatives of significant changes in account status in a timely and professional manner; Compile and submit information about problem accounts to the Department Manager; Maintain good customer relations.

Education:

University of Toledo​​​​ January 2009- March 2009: Criminal Justice Major

Jane Addams Business Careers Center August 2003- June 2006: Business Administration & CISCO

Dunedin High School/ Bayside High School ​​​​September 2006- May 2007: High School Diploma Received



REFERENCES AVAILABLE UPON REQUEST

  • ID#: 137803
  • Location: Clearwater, FL , 33759

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