Inbound Customer Service Representative

LUANN R. HILL
4300 East Bay Drive
# 419
Clearwater, FL 33764
Phone: 727-459-4774
luannhill1967@gmail.com


Objective
I enjoy learning everything I can with any job I have, full or part time


Ability Summary
I HAVE THE KNOWLEDGE OF COMPUTERS, PHONES, AND ANY OFFICE MACHINE


Employment History
Provider Scheduling Coord
05/2014 - Current
Matrix Medical Network
8333 Bryan Dairy Rd Ste 100, Largo, FL
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Service Agent
05/2009 - 02/2014
Pods Inc
Clearwater, FL
Work in Call Center helping customers with orders for storage units, finding out ETA information, billing of all sources. Help out with training with new reps starting at company.

Collection Agent
10/2008 - 03/2009
Van Ru Corp
Largo, FL
Contacting Business on accounts that are past due and bringing current. Keeping track of the acounts as well


Customer Service/Collections
07/2008 - 10/2008
Fast PayDay Loans Inc
Crawfordville, FL
Calling on customers on their Paycheck Loan they have with our company. I was trained to Open & Close the store I was working in. I collected customers money for their loan, did the opening of the store by going to bank for money for the day. I'd close the store & do a night deposit for the store. Did paperwork to reflect that deposit. Also called on customers that were last on paying, did ACH to banks, verified bank funds on checks

Sales Rep & Customer Service
08/2006 - 10/2007
Real Solutions Inc
Clearwater, FL
I worked calling on new customers to help our sales team to sell our product which was Business Software. I did office work for the owner about 6 months into my job. Keep files up on my leads & what we sold. I did that with the HR Dept at corp office through excel. Dealt with faxes, Post Office runs,etc

Sales Rep
11/2005 - 06/2006
Triton Aerospace
St. Petersburg, FL
My company worked with the Government on bids for Electronic Components. I'd fax over bids to the departments for the Military that was looking for a price on the electronics. Then when we'd get the bid, I'd process the order to the Military Dept that ordered it. Keep records of all.


Sales Rep
07/2005 - 11/2005
New Advantage Corp
St Petersburg, FL
I called on new & existing customers on Electronic Components. I did faxes & quotes to the customers with the hope that my price was lower than other companies. Did emails to them, orders were done, and keep opening new customers. I left New Advantage to work for Triton. It was owned by the same person.



Education and Training
Completion Date
Issuing Institution
Location
Qualification
Course of Study
Pinellas School Board
FL
High School Diploma
General Studies


Occupational Licenses & Certificates
Certification Title
Issuing Organization
Completion Date
Ready To Work
WorkForce Plus
07/2008


Honors & Activities


Additional Information


Detailed References
Laurie Weimerskirk, Executive Asst
A1 Teletronics
1531 17th Avenue N
St Petersburg, FL 33704
727-667-9850
Business reference known for 6 year(s).

Wendy Fulvi, Purchasing Manager
A1 Teletroncis Inc
10530 54th Avenue N
St Petersburg, FL 33708
727-392-9331
Business reference known for 6 year(s).

Allan Lovejoy, Sales
Disney Travel
10773 Glen Ellen Drive
Tampa, FL 33624
813-394-8308
Personal reference known for 6 year(s).
  • ID#: 132116
  • Location: Clearwater, FL , 33764

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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