Desktop Technician

Michael A. Guardabascio2615 West Grand Reserve Circle Apt. 328                                                                                                     973-768-2261Clearwater, FL 33759                                                                                      PROFESSIONAL SUMMARYDedicated, resourceful IT Manager, Senior Field Engineer & Systems Consultant with 15+ years success propelling enterprise-level initiatives, resolving technical issues & developing effective long-term technology strategies. Record of achievement dramatically improving system stability, security, efficiency & scalability through the development/implementation of IT infrastructure.  Central resource for Alliance Calibrations Group, Trinity Worldwide, UBS/Warburg, AlphaNet Solutions, BestFoods Corporation and Vanstar Corporation. Previous career as a Transportation Security Officer with the Department of Homeland Security. Extensive expertise in IT operations, project planning & management, infrastructure architecture, process improvement, client relationship management and security.   Well versed in SaaS (Software as a Service), hardware/software standards, protocol/validation procedures and ISO 9000. Continually recognized for exemplary initiative, follow-through and rapid grasp of new technologies.• Highly effective decision-maker, facilitator & communicator with a sound understanding of organization objectives. Keen ability to transform underperforming environments, boosting performance & ease-of-use.• Assume complete ownership of projects, with a focus on deliverables and a strong commitment to quality and client satisfaction. • Tenacious problem solver, devising solutions that fully support the bottom line and long-range goals. Readily adapt to evolving business and technology challenges.• Passionate about delivering results that exceed expectations. Bring a high degree of energy, foresight and mission to any enterprise.TECHNICAL SUMMARYPlatforms: Windows 10/8/8.1/7/Vista/XP/2000/ME, Office 2016/2013/365/2010.2007/2003, Server 2012/ 2008/2008R2/2003/2003R2/2000 Standard/Enterprise, Novell (NetWare) server, Windows Small Business Server (SBS) 2011/2008/2003, Linux & UNIX Servers/WorkstationsPackages: Exchange E-mail Server, Lotus Dominos E-mail Server, Lotus SmartSuite, MS Exchange/Outlook/cc:Mail/Lotus Notes, MS Office Suite (all versions from 4.3 – 2016)Networking: Kaseya, FTP Client/Server, Routers (Linksys/Net hub), Cisco (with/without POE), Network Cabling, Network (LAN/WAN) Hardware: Lenovo, Dell, HP, Toshiba Laptops, Servers, Workstations, Printers; PDA Devices (Windows Mobile/Trio/Palm/Blackberry); HP LaserJet printers (within/without networked environment); RS6000/AS400, Server Series UPS PROFESSIONAL CERTIFICATIONSA+ Certification ISO 9000IBM Warranty Certified on desktops, laptop & servers Compaq ASP Certified on Deskpro, laptop & serverHP Warranty Certified on various LaserJet seriesSecurity ClearanceSSI Security ClearancePROFESSIONAL EXPERIENCEALLIANCE CALIBRATIONS GROUP, North Brunswick, NJ 04/2014 – 02/2016IT MANAGERMet challenge of optimizing an outdated IT environment with few defined processes, while also guiding all client projects. Key Accomplishments:• Network Infrastructure Initiative: Driving force in designing, implementing & maintaining network infrastructure for this firm.  Changes included: Found on arrival that Engineers were keeping all files on local laptops with no backups.  Purchased/deployed server and created a data high ark that is still in use today. Initiated backup creation for each laptop/desktop to either external Hdd (for laptops with external Hdd in the possession of Engineers) or to the server (for desktops).  Deployed VPN to enable remote staff/Field Engineers to connect to server at client sites or from home.• Database Build: Stepped up to build a database after discovering company had no method of recording service calls incorporating interrelating tables and self-filling fields. Company was later praised for excellence of database design and operation. • Client Projects: Designed & led numerous client projects to update/replace computer software, routinely completing on time with minimal business disruption. Brought IT & OEM-specific software expertise to install of analytical instruments, guaranteeing 21CFR Part 11 Compliance.  • Equipment Upgrades/Processes: Oversaw all IT purchasing and validation of equipment; initially bought new server and multiple laptops, ensuring licensing/product keys were documented for CEO/IT Department access only. Developed & proposed implementing an annual budget for all new IT purchases; also innovated a company standard for equipment usage.  • Protocol/Validation Procedures: Leveraged advanced knowledge of mapping environments (stability chambers/rooms, warehouses, ASTM, PVT, cGMP) to write/implement Protocol and Validation procedures.TRINITY WORLDWIDE, Edison, NJ 04/2011 – 11/2013SYSTEM MONITORING SPECIALIST Central technical resource maintaining systems for clients, troubleshooting issues and providing remote support & monitoring using SaaS (Software as a Service).  Employed Kaseya to detect and warn of possible server issues. Key Accomplishments:• Recognized for consistently meeting all client specifications when setting up computer equipment. • Reliably approved and deployed equipment patches at client sites.DEPARTMENT OF HOMELAND SECURITY, Newark Liberty International Airport, NJ 11/2002 – 04/2014TRANSPORTATION SECURITY OFFICERUndertook Support Lead role, overseeing room with 2-10 officers and ensuring the smooth screening of passengers, baggage and cargo at all CTX locations. Directed daily workflow/procedures, determined escalation of incidents and immediately contacted other areas when additional staff was needed.• Leveraged technical knowledge to assist Senior Officers in resolving computer issues. • Facilitated daily information briefings that provided security-sensitive or classified information to staff. Key Accomplishments:• Enhanced Screening Procedures Project: Drove successful deployment of more rigorous security-screening procedures to increase protection of travelers, by preventing deadly/dangerous objects from being transported onto an aircraft. • Screening Vulnerabilities: Took initiative to regularly alert Supervisors to possible weaknesses/vulnerable areas of security screening discovered during daily screening processes. Collaborated with team of Undercover Officers to test proficiency of staff with equipment; quickly addressed any concerns and implemented improvements to procedures.• Presentations/Training: Created PowerPoint presentations for Supervising Officers for training purposes and presentations outlining process improvements.  PRIOR EXPERIENCEUBS/Warburg (through Provision Solutions), System Consultant• Successfully installed and configured Client e-mail systems to work with Exchange 2000. Also migrated users’ CC: mail archives, enabling them to read their mail in Outlook 2000.AlphaNet Solutions, Senior Field Technician/Support Specialist/Analyst• Effectively managed numerous client projects, completing all on time and on target.• Point of Contact for new contracts, ensuring planning/initial startups went smoothly. Trained all new Field Technicians for client projects. • As member of the Standards Group, created & enforced company hardware and software policies.• Skillfully configured/installed client remote site servers, workstations, laptops and printers, as well as building & maintaining departmental servers. BestFoods Corporation (through RHI International), Help Desk Consultant• As Onsite Help Desk Technician and Computer Configuration Specialist, provided critical support to IT Department during Corporate sale to UniLever.Vanstar Corporation, Bench Technician• Entrusted with installing, configuring, maintaining & repairing major OEM laptops and accessories. Also trained new Techs on repair procedures for Server Series UPS.EDUCATIONDeVry College of Technology, North Brunswick, NJ, Networking & Telecommunications Management  Dover Business College, Parsippany, NJ, Computer Electronics Technician Diploma■  ■  ■  ■  ■

  • ID#: 126001
  • Location: Clearwater, FL , 33759

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