Inbound Customer Service Representative

Heather A. Gonet
1256 Bellevue Blvd
Clearwater, Florida 33756
Phone 727-249-3489
Email:
heathergonet@yahoo.com

Qualifications:

*Experience with computer software
*Substantial experience and outstanding skills in customer service.
*Accustomed to working in fast paced environments with the ability to think quickly.
*Excellent interpersonal skills,ability to work well with others,in both supervisory or support staff roles.

Work History:

Housekeeping, Hampton Inn & Suites

*Highly skilled in cleaning rooms, lobbies and other interior areas
*Documented success in maintaining guest rooms
*Competent at replenishing cleaning supplies and paper products in rest rooms
*Track record of maintaining rooms in a clean and presentable fashion
*Proven record of dusting, vacuuming and picking up garbage
*Able to give accurate and timely room service to guests
*Thorough understanding of operating cleaning equipment
*Team player who has a strong ability to motivate others and resolve conflicts
*Excellent verbal and written communication skills
*High level of accuracy and attention to detail
*Professional appearance and extremely friendly approach
*Ability to communicate well with managers, guests and coworkers
*Fluent in English
*Able to maintain a neat, clean and safe work area
*Excellent customer service acumen
*Always willing to assist others
*Friendly attitude towards all stakeholders


Medical Billing, Diagnostic Medical Testing

*Inputting patient information into the system, Filing claims to the correct insurance company, processing appeals,Contacting the insurance company/Doctor’s office.

Medical Records, Family Medical Center-Dr. Adam Greenfield

*Filing of patient records,transferring records if needed,communicated with insurance companies.

Medical Billing, CMT Billing

*Statused claims via phone/internet
*Processed appeals with the insurance companies
*Billed the insurance companies for the procedures performed
*Followed up on appeals being processed

Home Health Aide, Bayshore Health and Homemaker

*Assisted the elderly with everyday living in the comfort of their own home
*Hygiene assistance
*Meal preparation
*Errands
*Light house cleaning
*Transportation to and from doctor appointments
*Companionship

Resident Aide/Med Tech, Baypoint Village ALF

*Assisted the elderly with everyday living activities
*Hygiene assistance
*Escort to meals/activities
*Routine checks every two hours on residents
*Responsible for doing med passes/treatments thru my shift

Education:

*River Ridge High School-2001

*References*

Hampton Inn & Suites
100 Eastbay Blvd
Largo,FL. 727-585-3333

*Rick Donahue;General Manager
*Tina Burgess;Executive
Housekeeper

  • ID#: 125961
  • Location: Clearwater, FL , 33756

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