Warehouse stocker/ Management

Ciera Hawkins| June 21, 1994
Email: ciera.hawkins@yahoo.com
Phone: (727) 698-6803

Assistant Store Manager/
Citi Trends - Clearwater, FL-June 2013 to Present
Customer service oriented professional with strong leadership skills; facilitates effcient workflows and communicates effectivey with co-workers. Follows policies, procedures, and guidlines to assure consistent quailty. Maintains and ensures customer privacy and confidentiality. 
• Active and sound decision-making, problem solving, and critical thinking skills. 
• Proficient in reviewing, evaluating, and improving processes. 
• Resourceful, dependable, and adept at acquiring new skills in support of company objectives.  
• Proven record of maintaining, verifying, balancing allocated cash drawer 
• Known for exercising discretion, judgement, and proposal about transaction problems and inquires. 
• Track record of maintaining positive customer feedback by proper handling all transactions in keeping with established procedures. 
• Attracts potential customers by answering product and service questions; suggesting information about other products and services. 
 
Key Qualifications 
 
• Interpersonal Professional Communications 
• Computer Information Systems 
• Leadership and Management 
• Payment Processing 
• Organizational Improvements 
• Help Coordinator 
 Education 
 
Clearwater High School 
Diploma/Course Completion Graduation, 2013 
 
Professional Experience 
 
CitiTrends Retail - Clearwater, FL 
Assistant Store Manager/Customer Service Associate : 6/2013- Present 
• Train and instruct employees in job duties and company policies. 
• Greet customers and assists with customer wants or needs. 
• Provide employees with guidance in handling difficult or complex problems. 
• Open and close cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers, and making deposits. 
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, security practices. 
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  
• Unload shipment of equipment and merchandise.
•Stock/organize sales floor and stockroom.

Edgewood Manor Care - Westerville, OH 
Dietary Technician:06/2010 - 06/2011 
• Maintain a clean environment by sweeping or moped floors, wipe up spills, take out trash. 
• Arrange trays for breakfast, lunch, and dinner by specific diets. 
• Greet residents with care and enthusiasm. 
• Inventory, meal tickets and stock shelves.
Dietary Technician
Westerville Manor Care - Westerville, OH-June 2010 to June 2011
Prepared food trays for the elderly. Cleaned work stations and washed dishes after dinner. Refilled any supplies that were low.
EDUCATION
Clearwater High School
SKILLS
Retail Management (3 years), Retail Sales (3 years), Inventory Control (2 years), Customer Service (3 years), Loss Prevention (3 years), Warehouse Management (2 years)
  • ID#: 104177
  • Location: Clearwater, FL , 33765

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