Client Account Manager
Job DescriptionJob DescriptionYou are the ideal Client Account Manager who enjoys problem solving and interacting with clients, caregivers, and referral partners.
Your thoughtfulness and assertiveness build trust among your colleagues and clients, leading to company growth and better outcomes for all involved.
From fielding questions from prospects to building long lasting relationships with our senior clients, your organizational skills are crucial to successfully overseeing multiple client relationships and ensuring they receive excellent care.
Your understanding of numbers and ability to make quick decisions enables you to analyze complex situations and adjust the solution accordingly.
With a culture of ownership, teamwork, and solution focused thinking, you will meet with our clients regularly to build relationships and work with our operations team to recognize excellent work and provide support for areas of improvement.
Your flexibility and availability is appreciated by our clients and employees during regularly scheduled On Call rotations for nights, weekends and holidays.
You will report to Buffy Merryman, Operations Manager.
As a company, we strive to provide older adults with quality care that enables them to live happier, healthier lives at home.
Our services are distinguished by the caliber of our caregivers and the responsiveness of our staff.
We embrace a positive, balanced approach to aging centered on the evolving needs of older adults.
Essential Duties and
Responsibilities:
Client Care Speaking with prospective clients during the intake process, explaining our services, differentiators and scheduling assessments Conducting assessments with prospective clients, gaining an understanding of their needs, addressing their questions and concerns, building relationships with their families and converting them into our clients Providing active care management for our clients to include regular home visits, management of our care plans and support for our clients' needs Ensuring that our caregivers are adequately trained to deliver client care as outlined in the care plan Providing extra support for new client cases, including home visits within the first two weeks of service, to ensure complete client satisfaction Working with the Operations Team to ensure high quality service delivery and ongoing client satisfaction Overseeing the evolution of clients need to ensure the care plan is updated as needed Providing after-hours support for our clients, referral partners and prospective clients Network Marketing Actively follow-up with potential and active contacts in your community Maintain a record of interactions in ClearCare Represent Home Care Assistance at local industry and community events Manage special campaigns (e.
g.
Cupid Crew, local events, etc.
) Operations Participate in caregiver training and orientation Maintain employee morale and oversee employee processes through phone and in-person communications Ensure compliance with Home Care Assistance policies and procedures and documentation Perform other duties as assigned Knowledge and Skill Requirements:
Bachelor's degree in gerontology, psychology, nursing, health and human services, or related field.
Two years' experience in geriatrics and/or care management Ability to interface effectively and professionally with clients' support system, including family, physicians, attorneys, etc.
Ability to work in a team environment Excellent written and verbal communication skills Recommended Skills Assessments Communication Coordinating Geriatrics Health And Human Services Nursing Estimated Salary: $20 to $28 per hour based on qualifications.
Your thoughtfulness and assertiveness build trust among your colleagues and clients, leading to company growth and better outcomes for all involved.
From fielding questions from prospects to building long lasting relationships with our senior clients, your organizational skills are crucial to successfully overseeing multiple client relationships and ensuring they receive excellent care.
Your understanding of numbers and ability to make quick decisions enables you to analyze complex situations and adjust the solution accordingly.
With a culture of ownership, teamwork, and solution focused thinking, you will meet with our clients regularly to build relationships and work with our operations team to recognize excellent work and provide support for areas of improvement.
Your flexibility and availability is appreciated by our clients and employees during regularly scheduled On Call rotations for nights, weekends and holidays.
You will report to Buffy Merryman, Operations Manager.
As a company, we strive to provide older adults with quality care that enables them to live happier, healthier lives at home.
Our services are distinguished by the caliber of our caregivers and the responsiveness of our staff.
We embrace a positive, balanced approach to aging centered on the evolving needs of older adults.
Essential Duties and
Responsibilities:
Client Care Speaking with prospective clients during the intake process, explaining our services, differentiators and scheduling assessments Conducting assessments with prospective clients, gaining an understanding of their needs, addressing their questions and concerns, building relationships with their families and converting them into our clients Providing active care management for our clients to include regular home visits, management of our care plans and support for our clients' needs Ensuring that our caregivers are adequately trained to deliver client care as outlined in the care plan Providing extra support for new client cases, including home visits within the first two weeks of service, to ensure complete client satisfaction Working with the Operations Team to ensure high quality service delivery and ongoing client satisfaction Overseeing the evolution of clients need to ensure the care plan is updated as needed Providing after-hours support for our clients, referral partners and prospective clients Network Marketing Actively follow-up with potential and active contacts in your community Maintain a record of interactions in ClearCare Represent Home Care Assistance at local industry and community events Manage special campaigns (e.
g.
Cupid Crew, local events, etc.
) Operations Participate in caregiver training and orientation Maintain employee morale and oversee employee processes through phone and in-person communications Ensure compliance with Home Care Assistance policies and procedures and documentation Perform other duties as assigned Knowledge and Skill Requirements:
Bachelor's degree in gerontology, psychology, nursing, health and human services, or related field.
Two years' experience in geriatrics and/or care management Ability to interface effectively and professionally with clients' support system, including family, physicians, attorneys, etc.
Ability to work in a team environment Excellent written and verbal communication skills Recommended Skills Assessments Communication Coordinating Geriatrics Health And Human Services Nursing Estimated Salary: $20 to $28 per hour based on qualifications.
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