Assistant General Manager- Hotel
3.
4 Quick Apply Full-time 2 hours ago Full Job Description Job
Summary:
PREVIOUS IHG EXPERIENCE REQUIRED, ONLY APPLICANTS WITH THIS EXPERIENCE WILL BE REVIEWED.
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty.
Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates.
Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities (OEM associates are required to work a minimum of 45.
0 hours per work week).
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents.
Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Responsibilities:
Qualifications:
At least 2 years in an IHG Hotel in an AGM position Previous FRONT DESK supervisory experience required.
Must be proficient in OPERA & Windows applications Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc.
from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to convey information and ideas clearly.
Responsibilities:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with dress code and wearing a nametag when working (per brand standards) Comply and ensure adherence to standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include:
Food Handlers Alcohol Awareness CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments.
Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
Use competencies from Brand training materials to develop self in all operational departments.
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Assist the General Manager as needed in revenue generation programs.
Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
Follow up on all empowerment successes and opportunities with the appropriate Department Head.
Assist the General Manager with the creation of financial reports as required by the Corporate Office.
Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
Participate in required M.
O.
D.
coverage as scheduled.
Ensure that training in service standards is taking place in each department using the steps to effective training.
Ensure recruiting hiring and training for Guest Services based on occupancy Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 8 hour shift Day shift Evening shift Holidays Night shift On call Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Clearwater, FL 33765:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Hotel management:
2 years (Preferred) Hospitality:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Quick Apply Full-time 2 hours ago Full Job Description Job
Summary:
PREVIOUS IHG EXPERIENCE REQUIRED, ONLY APPLICANTS WITH THIS EXPERIENCE WILL BE REVIEWED.
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty.
Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates.
Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities (OEM associates are required to work a minimum of 45.
0 hours per work week).
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents.
Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Responsibilities:
Qualifications:
At least 2 years in an IHG Hotel in an AGM position Previous FRONT DESK supervisory experience required.
Must be proficient in OPERA & Windows applications Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc.
from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to convey information and ideas clearly.
Responsibilities:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with dress code and wearing a nametag when working (per brand standards) Comply and ensure adherence to standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include:
Food Handlers Alcohol Awareness CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments.
Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
Use competencies from Brand training materials to develop self in all operational departments.
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Assist the General Manager as needed in revenue generation programs.
Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
Follow up on all empowerment successes and opportunities with the appropriate Department Head.
Assist the General Manager with the creation of financial reports as required by the Corporate Office.
Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
Participate in required M.
O.
D.
coverage as scheduled.
Ensure that training in service standards is taking place in each department using the steps to effective training.
Ensure recruiting hiring and training for Guest Services based on occupancy Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 8 hour shift Day shift Evening shift Holidays Night shift On call Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Clearwater, FL 33765:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Hotel management:
2 years (Preferred) Hospitality:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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