Customer Care Representative
Magic Tilt Trailers Magic Tilt Trailers Clearwater, FL Clearwater, FL Full-time Full-time $17 - $18 an hour $17 - $18 an hour 4 days ago 4 days ago 4 days ago We are looking for a mechanically-minded Customer Care Representative.
POSITION SUMMARY The Customer Care Representative (CCR) is responsible for providing excellent customer service and sales support while working in a fast-paced manufacturing environment.
This is mainly done by phone, email and through the internet.
The CCR position is also responsible for working with outside sales representatives to collectively grow business in their territory through sales on the phone, email and internet.
ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Process daily orders from phone calls, emails, website and other online sources in the Company's ERP system.
Work with outside sales representatives to prepare quotes to prospective and current customers.
Build and maintain relationships with customer base.
Process all documentation that is involved with a sale.
Generate any external documentation needed to be approved or signed by customer.
Advise customer of any changes needing to be made to an order.
Get written approval for any subsequent changes.
Work with Management team, when necessary, to elevate and resolve issues.
Provide daily support for manufacturing.
Demonstrate a positive and professional attitude.
Maintain a safe work environment.
All other duties as requested, directed or assigned.
POSITION QUALIFICATIONS Competencies:
Attention to detail Problem Solving/Analysis Initiative Effective Communication Technical Capabilities Customer Service Focus Mechanical Aptitude SKILLS & ABILITIES Education:
Associate degree in related field or High School Diploma with customer service experience in a manufacturing environment.
Experience:
2-4 years' experience in a manufacturing environment preferred.
Computer Skills:
Advanced - Microsoft Excel, ERP experience preferred.
Certificates & Licenses:
None.
PHYSICAL DEMANDS LIFT/CARRY/FREQUENCY Stand-O Walk-O Sit-F Handling Material (Up to 25 lbs.
)-O Reach Outward-F Reach Above Shoulder-N Climb-N Crawl-N Squat or Kneel-O Bend-O N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) -Occupation requires this activity up to 33% of the time (0 - 2.
5
hrs/day) F (Frequently) -Occupation requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs/day) C (Constantly) -Occupation requires this activity more than 66% of the time (5.
5
hrs/day) Other Physical Requirements:
Employees must wear steel-toed boots when in the plant, must wear protective eyewear, hearing protection, or any other protective equipment when around production areas.
.
WORK ENVIRONMENT Work is performed primarily in an office setting.
Work is often performed in an urgent manner with stressful situations.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Clearwater, FL 33764:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance 2 years Day shift Monday to Friday In-person Office Clearwater, FL 33764:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
POSITION SUMMARY The Customer Care Representative (CCR) is responsible for providing excellent customer service and sales support while working in a fast-paced manufacturing environment.
This is mainly done by phone, email and through the internet.
The CCR position is also responsible for working with outside sales representatives to collectively grow business in their territory through sales on the phone, email and internet.
ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Process daily orders from phone calls, emails, website and other online sources in the Company's ERP system.
Work with outside sales representatives to prepare quotes to prospective and current customers.
Build and maintain relationships with customer base.
Process all documentation that is involved with a sale.
Generate any external documentation needed to be approved or signed by customer.
Advise customer of any changes needing to be made to an order.
Get written approval for any subsequent changes.
Work with Management team, when necessary, to elevate and resolve issues.
Provide daily support for manufacturing.
Demonstrate a positive and professional attitude.
Maintain a safe work environment.
All other duties as requested, directed or assigned.
POSITION QUALIFICATIONS Competencies:
Attention to detail Problem Solving/Analysis Initiative Effective Communication Technical Capabilities Customer Service Focus Mechanical Aptitude SKILLS & ABILITIES Education:
Associate degree in related field or High School Diploma with customer service experience in a manufacturing environment.
Experience:
2-4 years' experience in a manufacturing environment preferred.
Computer Skills:
Advanced - Microsoft Excel, ERP experience preferred.
Certificates & Licenses:
None.
PHYSICAL DEMANDS LIFT/CARRY/FREQUENCY Stand-O Walk-O Sit-F Handling Material (Up to 25 lbs.
)-O Reach Outward-F Reach Above Shoulder-N Climb-N Crawl-N Squat or Kneel-O Bend-O N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) -Occupation requires this activity up to 33% of the time (0 - 2.
5
hrs/day) F (Frequently) -Occupation requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs/day) C (Constantly) -Occupation requires this activity more than 66% of the time (5.
5
hrs/day) Other Physical Requirements:
Employees must wear steel-toed boots when in the plant, must wear protective eyewear, hearing protection, or any other protective equipment when around production areas.
.
WORK ENVIRONMENT Work is performed primarily in an office setting.
Work is often performed in an urgent manner with stressful situations.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Clearwater, FL 33764:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance 2 years Day shift Monday to Friday In-person Office Clearwater, FL 33764:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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