End-User Support Analyst
3.
9 2 hours ago Full Job Description Description:
BayCare offers a competitive total reward package including:
Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the Chance to be part of an amazing team and a great place to work! The End-User Support Analyst is a mid-level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
Typical
Responsibilities:
Involve moves, adds, and changes for computer devices and responding to break/fix service requests.
Required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
Provides basic phone support and support of mobile devices.
Performs other duties as assigned.
Qualifications:
Certifications and Licensures None Required Education Required High School or Equivalent Preferred Associate's Related Field Preferred Bachelor's Computer Science Experience Required 5 years Computer Related Or 3 years Relevant experience with Associate's Specific Skills Required Computer skills appropriate to position Required Written and verbal communication skills Required Work independently Required Critical thinking skills Required Customer service skills Required Work with a team Required Organizational skills Required Administrative and clerical skills.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 2 hours ago Full Job Description Description:
BayCare offers a competitive total reward package including:
Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the Chance to be part of an amazing team and a great place to work! The End-User Support Analyst is a mid-level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
Typical
Responsibilities:
Involve moves, adds, and changes for computer devices and responding to break/fix service requests.
Required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
Provides basic phone support and support of mobile devices.
Performs other duties as assigned.
Qualifications:
Certifications and Licensures None Required Education Required High School or Equivalent Preferred Associate's Related Field Preferred Bachelor's Computer Science Experience Required 5 years Computer Related Or 3 years Relevant experience with Associate's Specific Skills Required Computer skills appropriate to position Required Written and verbal communication skills Required Work independently Required Critical thinking skills Required Customer service skills Required Work with a team Required Organizational skills Required Administrative and clerical skills.
Estimated Salary: $20 to $28 per hour based on qualifications.
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